A problem, a question?
Write to hello@yaohachi.com. We reply within a few days. During the beta, field reports come first.
What helps us answer fast
- Your nickname in the game
- Your phone and its OS version (iPhone 14 on iOS 18, Pixel 7 on Android 15…)
- The app version, shown in the settings
- What you were doing when the problem happened, and what you expected
- A screenshot if you can
Questions we already get
The game can't find my location
Check that location access is allowed for Go Chat ! in your phone's settings, either “Always” or “While using the app”. Indoors, GPS drifts a lot: the game is meant to be played outside.
I don't get notifications
Two places to check: your phone's notification permissions, and the preferences inside the app — each kind of notification (tag, trap, new game…) can be turned off on its own.
“Item not found” on the Play Store
The game isn't open to the public yet: for now it's played in beta. On Android you first need to accept the invitation through the sign-up link, then reopen the Play Store.
I paid and got nothing
Restart the app: the validation runs again at launch. If your account still isn't credited after a few minutes, write to us with the purchase date and the product you bought — the Apple or Google receipt is enough; never send us your payment details.
I want to delete my account
It's explained on this page.